Bodi Balance is open for bookings at new studio location! - Find out more

FAQ's

How to make an appointment?
To maintain affordable pricing, I do not have a receptionist. Therefore, I kindly request that you use the online booking system for scheduling your appointments. This allows me to provide you with the best possible service. Should you require any assistance, please do not hesitate to contact me at 0405 714 752 and leave a voicemail if I am unavailable. I will make every effort to return your call within the hour.

You tried to book online, but it isn't working. What should you do?
​Please ensure that you follow the booking instructions carefully and confirm your appointment at the end of the process. On mobile devices or tablets, you may need to scroll to the bottom of the page to complete your booking. Once successful, you will receive an email confirmation. If you continue to experience difficulties, feel free to call or email me with your preferred appointment time, and I will be happy to assist.

What are your opening hours?
​Regular hours of operation are:​

Monday to Friday: 9:00 AM – 7:00 PM​
Saturday & Sunday: 9:00 AM – 3:00 PM

Additionally, I offer after-hours appointments (with a $10/hour surcharge) and public holiday bookings.

After-hours availability is as follows:​
Monday to Friday: After 7:00 PM​
Saturday: After 3:00 PM

Early morning appointments (starting from 7:00 AM) require pre-payment. Please call 0405 714 752 to secure these bookings.

What is your address?
The studio is located at 38 Henchman Street, Nundah. It is a private studio situated behind a residential property. Please follow the signs along the side of the house to the back of the building.

Do you offer parking?​
There is street parking available near the clinic. If no spaces are available, you are welcome to park across the driveway (disregard the NO PARKING sign)

Do you offer a Loyalty Program?​
Yes, I offer two pre-paid loyalty packages that can save you up to $290 or $22 per treatment. For more details, please inquire during your visit or email me at info@bodibalance.com.au.

What payment methods do you accept? Do you have HICAPS?​
I accept EFTPOS and HEALTHPOINT (HICAPS) for payments via VISA and MASTERCARD. For corporate events, I also accept direct deposit or credit card payments (subject to a 1.5% surcharge).

Why do prices vary at times?​
Prices may vary for public holiday or after-hours appointments, and these surcharges will be clearly displayed during the booking process. Early morning treatments (from 7:00 AM) require pre-payment. Additional services such as Hot Stone Therapy or Cupping may incur extra charges, which will be specified during the booking. Please note that these extra charges are generally not covered by health funds and must be paid directly.

What is the "Nurses & Paramedics: Special Rates"?​
I offer a discount of up to $20 for Ambulance Service Staff, Registered Nurses, and Paramedics for Remedial Massage Therapy. This offer is available exclusively online, and proof of eligibility (such as registration, insurance papers and ID) must be provided prior to treatment. If proof is not provided, the standard rate will apply. Please contact me before booking if you require further information.

Can you claim with my private health fund for your services?​
Yes, I am registered with health funds for the relevant therapies. Please verify your coverage before booking. Note that additional services (e.g., Hot Stone Therapy, Cupping, or after-hours bookings) are typically not covered by health funds and must be paid directly.

Do you have a cancellation policy?​
Yes, I do. Kindly provide at least 24 hours’ notice for any cancellations or rescheduling. The following fees apply for cancellations:

​- Cancellations within 4 hours: 50% of the treatment fee unless your spot can be filled.
- Missed appointments or cancellations within 1 hour: Full treatment fee unless your spot can be filled.

If you arrive late, the treatment will be limited to the remaining time, and the full fee will still apply. No changes or cancellations are allowed within 24 hours of the appointment. This policy is in place to ensure fairness to all clients and to respect my time.

For any further inquiries, please don’t hesitate to get in touch
​I aim to respond to all messages within the hour

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